CTC Americas, Inc.
Open Enrollment
Important Information
Member Support
Beginning 1/1/2026, you’ll have access to our 100% virtual Customer Care Center, which is serviced by agents based within the United States. By leveraging this virtual setup, we effectively support members with seamless & responsive service delivery. 24 hours a day, 7 days a week, 365 days a year.
myRescription Member Application
Access begins 1/1/26
Members deserve real-time access to their prescription data, including personalized drug pricing lookup at over 60,000 pharmacies nationwide. myRescription is built on top of Rexi so data your members see is always up-to-date.
Drug Lookup Tool
Real-time Drug Prices
myPrescriptions
Better Price Notifications
Digital ID Card
& much more!
High-Cost Drug Program
Rescription’s Flagship program significantly lowers both member and plan costs on the high cost drugs that are driving up pharmacy benefit plan costs.
Our Care Guide Team will reach out to assist you in achieving full program savings. They will walk you through each step of the process and be your advocates throughout.
Members on these high-cost medications will participate in a short call with a pharmacist.
Medication cost may be significantly lower in out-of-pocket costs during your deductible phase.
$0 cost to you after you meet your deductible.
There is no action to take at this time! Rescription will contact you if a medication you are taking is part of this program.
Continuation of Therapy
Rescription has three transition programs aimed at easing the transition for members. All three programs require the successful loading of a historic claims file (90-180 day look back) and include targeted member communications.
Formulary Exclusions
Allows members up to 90 days to transition to a covered formulary alternative.
Prior Authorizations
Members have up to 90 days to obtain a Prior Authorization or transition to another alternative medication. Any prior authorization or step therapy qualifications that took place in 2025 will be honored into 2026.