She cried when I talked to her on the phone and told me how much it meant to her that her employer was doing this for her and what a big help it would be to have the extra money to spend on her son that’s special needs.
From a Rescription Care Guide • About a member enrolled in the High-Cost Drug Program
$0
Member copays for High-Cost Drug Program enrollees
>99%
Member enrollment in the High-Cost Drug Program across our clients
US-based
Care Guide team of licensed nurses & pharmacy technicians
What the leaders who chose Rescription say.
The people responsible for benefit decisions at their organizations — and the experience they've watched their members have on the other side.
Beyond the appreciable savings, Rescription sets itself apart from the competition through their ferocious dedication to customer service. Although the model is disruptive to the industry, the implementation at our facility was minimally disruptive to our employees. Rescription went above and beyond during the transition — resulting in a seamless experience.
Geoffrey T. Gibson, Esq.
SVP, Business Affairs • Chief Legal & HR Officer • Bergen New Bridge Medical Center
They are super quick to respond with any question we have and have gone above and beyond to make things easier for our staff, the pharmacy staff, and our health plan members.
Stacey Nolan
Manager, Benefits • Baton Rouge General
Both the Medical Center and our employees benefited from lower pricing for prescription drugs. The High-Cost Drug Program and Rescription's ability to move the needle on prescription drug costs on such a small number of claims allows us to continue to offer our employees access to the medications they need at affordable prices. This is what separates Rescription from their competitors.
Greg Eilinger
Director of Pharmacy • Bergen New Bridge Medical Center
A real person picks up. Every time.
The Care Guide team is the human side of Rescription. A US-based clinical concierge group of licensed nurses and pharmacy technicians, dedicated to each client and their members — handling enrollment, onboarding, medication therapy conversations, and the occasional phone call that ends in tears of relief.
It's why members tell us they trust their pharmacy benefit for the first time. And why employers tell us their HR teams stopped fielding pharmacy escalations.
Dedicated to your members.
Care Guides are aligned to each client — so when a member calls, the person who answers already knows their plan, their pharmacy network, and their enrolled medications.
Powered by real-time data.
Care Console gives the team Rexi™-enabled access to live claims data — so member questions get answered with current information, not last quarter's report.
White-glove service.
When a script flags for enrollment in the High-Cost Drug Program, the Care Guide team walks the member through every step — instead of leaving them to figure it out alone.
What members say, in their own words.
Unedited feedback from people who actually call the Care Guide line and fill the prescriptions.
"I am very satisfied with the service I have received from the staff at Rescription. When I call with questions about my medication I always get the help I need."
Patricia
Rescription Member
"Never once did I call & not get an actual person on the phone who is eager to help out."
Ragai
Rescription Member
"The Care Guide is courteous, professional, but most importantly friendly… making our calls to Rescription pleasant & informative."
Member's Family
Speaking on behalf of a loved
"I encourage anyone who has access to the services Rescription offers to sign up as soon as possible."
Tonya
Rescription Member
"The program helped me save money on prescriptions, which is especially important since we are on a fixed income."
Nathan
Rescription Member
"The Rescription Care Guide was kind, polite, and compassionate. You listened and you followed through."
Maureen
Rescription Member